Terms and conditions

The terms and conditions (“Conditions”) listed on this page apply between the customer and Revoel Ltd (“Revoel”, “We”, “Us”) online store/website (“online store”, “website”) and all purchases placed through it. By accessing the online store, you accept the terms and conditions and agree to follow them. If you have any questions regarding the terms and conditions, you may contact us via email: contact@revoel.com.

Revoel Ltd reserves the rights to modify these terms and conditions at any time including any content in the online store without notice. These terms and conditions of sale are valid as of 21 February 2020. (Updated 24 November 2021).

Shipping and delivery

Finland

The shipping price to Finland region is free of charge when the order value is minimum 50 euros. All orders to Finland are delivered with Posti. Delivery time is 1-5 working day(s).

Other EU-countries

All deliveries to other EU Countries (than Finland) are delivered with DHL Express GoGreen.

Other shipping countries include Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain and Sweden.

The shipping price to other listed EU countries is 14,90 EUR per order.

Delivery times

When shipped with DHL Express GoGreen worldwide delivery, items will be shipped to you within 1-2 working day(s) when you place your order by 2pm (GMT +3, Helsinki). We have chosen this option for deliveries because of our respect for the planet. You can read more about DHL Express GoGreen on DHL´s own sites.

The shipping time with Posti services takes 1-5 working day(s).

The customer is reliable to give correct contact information including full name, phone number, email and address for the delivery to be completed successfully.

In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery.

Returns and exchanges (all orders)

We accept returns after 14 days from receiving the purchased item(s). You must contact us within 14 days from receiving your purchase so we can process your wish of return/exchange. The return delivery is free of charge.

The purchase is considered to be valid after you receive the order confirmation by email.

If you wish to return / exchange items you ordered from us, please do not hesitate to contact us via email: contact@revoel.com. We aim to answer your request within 24 hours (Mon-Fri).

Note! If you wish to return or exchange our products, they must in the same condition as sold, labels attached and in original package. The hygienic cover attached to the product must be in place. If you remove the hygienic cover, the products cannot be returned or exchanged. Fabric Face Masks cannot be returned due to hygienic reasons.

If you wish to return an item(s) you ordered from us, please do not hesitate to contact us via mail in contact@revoel.com.

The Made-to-order products have the same return and exchange policy as any other products.

Payment terms

We use Paytrail Oyj and PayPal as our payment service providers. Visit Paytrail´s or PayPal´s own sites to find more information and contact details. All prices on display in our online are in euros.

When a customer chooses to proceed the payment using Paytrail´s service, Paytrail will appear as a recipient of the collection in the customer´s bank statement/credit card invoice. For payments made using PayPal, the customer is advised to set up a personal PayPal account in order to proceed the payment.

Please refer to our Payment options for extended policy and information on accepted payment methods.

In order to purchase item(s) from the online store, the customer needs to be at least 18 years of age.

Data and privacy

Please refer to our Privacy policy to view our full policy of data protection and privacy.

Disputes

In case a disagreement cannot be solved between Revoel and the customer, the customer has the right to contact Finnish Competition and Consumer Authority (www.kuluttajaliitto.fi) and lastly, Consumer disputed board (www.kuluttajariita.fi) to request a decision from third party.

Liability

We are not liable for delays or damages in product deliveries due to force majeure situations, such as natural disasters, transportation strikes or trade barriers or prohibitions. We assume no liability for any indirect or consequential damage caused by the delivery by a third party such as Posti or DHL.

Intellectual property rights

All content in Revoel online store/website is property of Revoel Ltd. This content includes for instance, pictures, texts, trademarks, videos, product information and details. It is strictly prohibited to use or copy this content and material by unauthorized parties. Revoel is a registered trademark in the European Union.

Contact information

Revoel Ltd

Business ID:2935599-9

VAT number:FI29355999

Address:

Ulvilantie 19d A11

00350 Helsinki

Finland

Contact person:

Elisa Karvonen

elisa@revoel.com

+35844 502 0898